Anti-Spam Policy

At FINFUEL Ltd, we take permission very seriously. By creating an account and agreeing to our Terms of Use, you are also agreeing to this anti-spam policy.

The law isn’t enough, it’s permission that counts

Our definition of spam goes beyond the laws in most countries and encompasses what we believe to be true permission email marketing.

Spam is any email you send to someone who hasn’t given you their direct permission to contact them on the topic of the email.

But that’s not enough. Permission is a fuzzy word open to interpretation. Let’s get into some specific scenarios so it’s clear what does and doesn’t constitute permission.

What kind of email addresses are OK to send to with FINFUEL Ltd?

To send email to anyone using FINFUEL Ltd, you must have clearly obtained their permission. This could be done through:

• An email newsletter subscribe formon your web site.
• An opt-in checkbox on a form. This checkbox must not be checked by default, the person completing the form must willingly selectthe checkbox to indicate they want to hear from you.
• If someone completes an offline formlike a survey or enters a competition, you can only contact them if it was explained to them that you would be contacting them by email AND they ticked a box indicating they would like you to contact them.
• Customers who have purchased from you within the last 2 years.
• If someone gives you their business cardand you have explicitly asked for permission to add them to your list, you can contact them. If they dropped their business card in a fishbowl at a trade show, there must be a sign indicating they will be contacted by email about that specific topic.

Basically, you can only ever email anyone who has clearly given you permission to email them specifically about the subject you’re contacting them about.

What kind of email addresses are NOT OK to send to with FINFUEL Ltd?

Anything outside the examples above doesn’t equal permission in our eyes, but here are some examples to make sure we’re crystal clear. By using FINFUEL Ltd, you agree not to import or send to any email address which:

• You do not have explicit, provable permissionto contact in relation to the topic of the email you’re sending.
• You bought, loaned, rented or in any way acquired from a third party, no matter what they claim about quality or permission. You need to obtain permission yourself.
• You haven’t contacted via email in the last 2 years. Permission doesn’t age well and these people have either changed email address or won’t remember giving their permission in the first place.
• You scraped or copy and pastedfrom the web. Just because people publish their email address doesn’t mean they want to hear from you.

Sure, some of these people might have given you their email address, but what’s missing is your permission to email them commercial messages. Blasting promotional emails to any of these people won’t be effective and will more than likely see your email marked as spam by many of your recipients.

What content MUST I include in my email?

Every email you send using FINFUEL Ltd must include the following:

1. A single-click unsubscribe linkthat instantly removes the subscriber from your list. Once they unsubscribe, you can never email them again.
2. The name and physical address of the sender. If you’re sending an email for your client, you’ll need to include your client’s details instead.

How we’ll know if you don’t have permission

FINFUEL Ltd has numerous layers of approval and monitoring to ensure you comply with our anti-spam policy. Here’s a few of them:

1. Until your account has been approved by a member of our team, every email you sendwill need to be approved.
2. Our software is directly integrated into the spam reporting systems for some of the biggest ISP’s like Outlook.com and AOL. If you don’t have permission and someone marks your campaign as spam, we’ll know about it the moment that button is pressed. If you receive a complaint rate greater than 0.3% of all recipients (that’s 30 complaints for every 10,000 recipients) you will receive a warning email requesting an explanation and giving you advice. This is a generous figure that takes into account false spam reports. Higher levels of complaints will result in accounts being locked or terminated.
3. Our team verifies all large listsimported into our software. Until we’ve given it the all clear, you can’t send to it.
4. We monitor blacklists and our abuse accountsall day every day. We can pinpoint who is causing us delivery problems or attracting complaints very easily.

If we do discover that you’re emailing people without their permission, we will terminate your account with FINFUEL Ltd immediately.

In the end, it’s really common sense. Take off your marketing hat and put yourself in your recipient’s shoes. If they don’t recognize who you are or aren’t interested in what you’re sending, they’ll think you’re a spammer. It’s that simple.

If you have any questions about our Anti-Spam Policy, or if you want to report spamming activity by one of our customers, please contact our abuse department at:

Postal Address
FINFUEL Ltd
Level 2, 66 Surrey Crescent
Grey Lynn
Auckland 1021

Telephone
0800 999 246

Email

hello@finfuel.co.nz

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